Terms and Conditions

Last Updated: December 16, 2025

Welcome to Big Frog Transportation LLC. By using our services or accessing our website, you agree to these Terms and Conditions.

Please read them carefully before booking any hauling services.

Services Provided

Big Frog Transportation LLC provides heavy equipment hauling and transportation services throughout Florida and the Southeast United States. Our services include but are not limited to:

Heavy equipment transportation
Construction equipment hauling
Agricultural equipment transport
Industrial machinery moving
Permit acquisition and processing
Route planning and logistics

All services are subject to availability and proper licensing requirements.

Quotes and Pricing

Quotes provided by Big Frog Transportation are estimates based on information supplied by the customer. Final pricing may vary if actual equipment dimensions, weight, or site conditions differ from initial descriptions.

All quotes are valid for 30 days from the date of issue. Prices are subject to change based on fuel costs, permit fees, and other operational expenses.

Payment terms are as follows:

New customers: Payment due upon delivery or 50% deposit required for booking
Established accounts: Net-30 terms available with approved credit
Rush services: Full payment required in advance
Cancelled services: Cancellation fees may apply (see Cancellation Policy below)

Customer Responsibilities

Customers are responsible for providing accurate information about equipment being transported. This includes:

Equipment specifications: Make, model, weight, dimensions (length, width, height), and any special handling requirements.

Site preparation: Ensuring pickup and delivery locations have adequate access, firm ground, and proper clearances for loading and unloading.

Equipment preparation: Securing loose parts, removing attachments as required, and ensuring equipment is in transportable condition.

Documentation: Providing any necessary permits, ownership documents, or authorization letters required for transport.

Failure to provide accurate information may result in delays, additional charges, or service refusal.

Liability and Insurance

Big Frog Transportation carries commercial general liability insurance and cargo insurance as required by federal and state law. Our insurance covers damage caused by our negligence during normal transport operations.

Our insurance does NOT cover:

Pre-existing damage to equipment
Mechanical failures or defects
Damage caused by improper loading by customer
Acts of God (weather, natural disasters)
Damage resulting from inaccurate information provided by customer
Consequential damages or lost profits

Customers are encouraged to maintain their own insurance coverage on transported equipment. We can provide certificates of insurance upon request.

All claims must be reported within 24 hours of delivery. Damage must be noted on the delivery receipt at time of delivery.

Equipment Inspection

Our drivers will inspect equipment before loading and document existing condition. Customers should perform their own inspection and take photographs before and after transport.

By accepting delivery, customers acknowledge equipment was received in satisfactory condition unless damage is specifically noted on delivery receipt.

Cancellation Policy

Cancellations must be made in writing (email acceptable) and are subject to the following fees:

More than 48 hours before scheduled pickup: No charge
24-48 hours before scheduled pickup: 25% of quoted price
Less than 24 hours before scheduled pickup: 50% of quoted price
After driver arrives at pickup location: Full charge applies

Big Frog Transportation reserves the right to cancel or reschedule services due to weather, road conditions, permit delays, or other circumstances beyond our control. In such cases, customers will not be charged cancellation fees.

Delays and Scheduling

We make every effort to meet scheduled pickup and delivery times. However, delays may occur due to traffic, weather, permit processing, or other unforeseen circumstances.

Big Frog Transportation is not liable for delays or consequential damages resulting from late delivery. Delivery windows are estimates, not guarantees.

We will communicate with customers promptly if delays are expected.

Permits and Compliance

Big Frog Transportation will obtain necessary permits for oversized or overweight loads. Permit costs are passed through to customers at actual cost.

Customers are responsible for ensuring their equipment is legally transportable and properly registered. We reserve the right to refuse service for equipment that cannot be legally transported.

All transport operations comply with FMCSA regulations and state DOT requirements.

Unacceptable Conditions

We reserve the right to refuse service or charge additional fees for the following conditions:

Inadequate site access or clearances
Soft ground or unstable loading areas
Equipment not prepared for transport
Inaccurate equipment specifications
Hazardous materials present
Unsafe working conditions

If our driver determines conditions are unsafe or unsuitable for loading/unloading, minimum charges will apply even if equipment is not moved.

Additional Charges

Additional charges may apply for:

Wait time exceeding 1 hour at pickup or delivery ($100/hour)
Special equipment required for loading
Escort vehicles
After-hours or weekend service
Multiple stops
Route changes after booking
Re-delivery due to site unavailability

Customers will be notified of additional charges before they are incurred when possible.

Limitation of Liability

Big Frog Transportation’s total liability for any claim is limited to the lesser of:

The actual repair cost of the equipment
The fair market value of the equipment
The amount charged for the transportation service

We are not liable for consequential damages, lost profits, business interruption, or any indirect damages resulting from transportation services.

Dispute Resolution

Any disputes arising from these Terms and Conditions or our services will be resolved through binding arbitration in Marion County, Florida. Both parties waive the right to jury trial.

Florida law governs these Terms and Conditions.

Website Use

The Big Frog Transportation website is provided for informational purposes. We make reasonable efforts to ensure accuracy but do not guarantee all information is current or complete.

Users may not:

Use the website for any illegal purpose
Attempt to gain unauthorized access to our systems
Transmit viruses or malicious code
Harvest information about other users
Impersonate Big Frog Transportation or our employees

We reserve the right to terminate website access for violations of these terms.

Intellectual Property

All content on the Big Frog Transportation website, including text, images, logos, and graphics, is owned by Big Frog Transportation LLC. Content may not be copied, reproduced, or distributed without written permission.

Our company name and logo are trademarks of Big Frog Transportation LLC.

Privacy

We collect and use customer information as described in our Privacy Policy. By using our services, you consent to our data collection and use practices.

We do not sell customer information to third parties. Information is used solely for providing transportation services and communicating with customers.

Force Majeure

Big Frog Transportation is not liable for failure to perform services due to circumstances beyond our reasonable control. This includes:

Natural disasters and severe weather
Acts of war or terrorism
Government actions or regulations
Labor strikes
Equipment failures
Pandemics or public health emergencies

In force majeure situations, we will make reasonable efforts to reschedule services or provide alternatives.

Independent Contractor Relationship

Big Frog Transportation operates as an independent contractor. Nothing in these Terms creates an employment, partnership, or joint venture relationship.

Customers are not authorized to make commitments on behalf of Big Frog Transportation.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. Unenforceable provisions will be modified to the minimum extent necessary to make them enforceable.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with an updated “Last Updated” date.

Continued use of our services after changes constitutes acceptance of modified terms.

Entire Agreement

These Terms and Conditions, along with any written quote or service agreement, constitute the entire agreement between Big Frog Transportation and the customer.

Verbal statements or prior agreements are superseded by these written terms.

Contact Information

Questions about these Terms and Conditions should be directed to:

Big Frog Transportation LLC
7454 NW Gainesville Rd
Ocala, FL 34482

Phone: (352) 632-2041

Website: bigfrogtransportation.com

Acknowledgment

By booking transportation services with Big Frog Transportation LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.