Privacy Policy

Last Updated: December 16, 2025

Big Frog Transportation LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect several types of information to provide and improve our transportation services.

Personal Information

When you request a quote, book services, or contact us, we may collect the following personal information:

Contact Information: Name, email address, phone number, mailing address
Business Information: Company name, job title, business address
Equipment Information: Equipment details, location addresses, delivery requirements
Financial Information: Billing address, payment method information (processed through secure third-party payment processors)
Communication Records: Phone calls, emails, text messages, and chat conversations

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent on pages, click data, referring website
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

Information from Third Parties

We may receive information about you from third-party sources, including:

Credit reporting agencies (for approved credit accounts)
Business partners and referral sources
Public databases and government records
Social media platforms (if you interact with our pages)

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Process and fulfill transportation requests
Provide quotes and estimates
Schedule pickups and deliveries
Obtain necessary permits and authorizations
Communicate about your service requests
Process payments and billing

Business Operations

Maintain customer accounts and records
Improve our services and operations
Conduct quality assurance and training
Analyze business performance and trends
Manage vendor and partner relationships

Communication

Respond to inquiries and requests
Send service updates and confirmations
Provide customer support
Send promotional materials (with your consent)
Notify you of service changes or important updates

Legal and Safety

Comply with legal obligations and regulations
Enforce our Terms and Conditions
Protect against fraud and security threats
Resolve disputes and claims
Ensure workplace and public safety

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf:

Payment processors and financial institutions
Permit processing services
Insurance companies
Equipment escort services
IT and cloud service providers
Marketing and communication platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Partners

We may share information with business partners when necessary to provide services, such as:

Freight brokers and logistics coordinators
Equipment owners and rental companies
Construction companies and contractors

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal process (subpoenas, court orders)
Respond to government requests
Enforce our rights and agreements
Protect the safety of our employees, customers, or the public
Investigate fraud or security issues

Business Transfers

If Big Frog Transportation is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

Types of Cookies We Use

Essential Cookies: Necessary for website functionality and security
Analytics Cookies: Help us understand how visitors use our website
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

Most web browsers allow you to control cookies through settings. You can set your browser to refuse cookies or alert you when cookies are being sent.

Note that disabling cookies may affect website functionality and your ability to use certain features.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include

Secure Socket Layer (SSL) encryption for data transmission
Restricted access to personal information
Employee training on data protection
Regular security assessments and updates
Secure storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Retention periods vary based on:

The nature of the information
Legal and regulatory requirements
Our business needs
Potential legal claims

When information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections of any inaccurate information.

Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business needs.

Opt-Out

You can opt out of receiving marketing communications by:

Clicking the “unsubscribe” link in our emails
Contacting us directly at the information below
Adjusting your account preferences

Note that you cannot opt out of service-related communications (quotes, scheduling, billing).

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt out of the sale of personal information
Right to deletion of personal information
Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Third-Party Websites

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

Email and Text Communications

By providing your email address or phone number, you consent to receive communications from us via email or text message regarding:

Service quotes and confirmations
Scheduling and updates
Billing and payment information
Customer support

You may opt out of marketing messages at any time, but you cannot opt out of transactional communications related to your service requests.

Do Not Track Signals

Some web browsers have a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals.

You can manage tracking preferences through your browser settings and opt-out tools provided by third-party advertising networks.

International Data Transfers

Big Frog Transportation is based in the United States. If you are accessing our website or services from outside the United States, your information will be transferred to and processed in the United States.

By using our services, you consent to the transfer of your information to the United States and the application of U.S. privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new “Last Updated” date.

Material changes will be communicated through:

Prominent notice on our website
Email notification to registered users
Other appropriate communication channels

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Big Frog Transportation LLC
7454 NW Gainesville Rd
Ocala, FL 34482

Phone: (352) 632-2041

Email: For privacy inquiries, please call our main number

Website: bigfrogtransportation.com

Exercising Your Rights

To exercise any of your privacy rights described in this policy, please contact us using the information above. We will respond to your request within the timeframe required by applicable law.

We may need to verify your identity before processing certain requests. This is to protect your personal information from unauthorized access.

Complaints

If you believe we have not handled your personal information properly, you have the right to file a complaint with:

Big Frog Transportation directly (contact information above)
The Florida Attorney General’s Office
Your local data protection authority (if located in the EEA)
The Federal Trade Commission (FTC)

We take privacy concerns seriously and will work to resolve any issues promptly.

Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.